At Mumtaz, we are committed to delivering premium quality products and excellent service.

Each piece is carefully crafted to meet high standards. While we hope you love your purchase,

we do not offer returns or exchanges based on personal preference.

 

If you receive a product with a genuine fault in quality or workmanship, you must notify us within 7 days of delivery.

Once your request is submitted, our Quality Team will review the issue and respond accordingly.

 

After inspection, Mumtaz may offer an exchange or store credit for future purchases in cases of verified major defects.

 Store credit is not applicable to unstitched articles; however, an exchange may be considered if a significant fault is confirmed.

 

Refund requests and credit vouchers are processed within 14 working days after approval.

The time required for the amount to reflect in your account depends on your

 bank or payment provider and is beyond our control.

 

Shipping charges are non-refundable and are not waived when using store credit,

 discount codes, or promotional vouchers. All items in a single order are generally

shipped together. However, Ready-to-Ship  items and made-to-order or unstitched products

 may be dispatched separately based on production timelines.

 

Since each piece is handcrafted, a minor measurement variation

 of 0.5 to 1 inch is considered acceptable and not a defect. Ready-to-Wear and Made-to-Order items

are managed as separate inventories and cannot be interchanged once an order is placed.

 

Store credit issued for online purchases can only be redeemed on the official Mumtaz

website and not at any physical retail locations. For any exchange request, the item must be

 returned in its original condition, unused, and with all tags intact. Customers must also

 provide the original invoice or order confirmation.

 

Shipping fees are non-refundable in all cases. Order modifications can be requested within 48 hours,

 and cancellations are allowed within 24 hours of placing the order (excluding unstitched

 items). Approved cancellations are issued as store credit only.

 

Alteration concerns must be reported within 7 days of receiving the outfit. Sale items

 and Ready-to-Ship articles are not eligible for return or exchange.

 

Mumtaz does not accept returns or exchanges based on personal liking, disliking, or

 change of mind. The company is not responsible for color fading, print damage, or fabric

 issues resulting from improper washing or handling.

 

Products include only the embellishments mentioned in the product details. Any

 additional styling used during photoshoots is for display purposes only.

 

For Cash on Delivery orders, courier services do not allow packages to be opened before

 payment. Mumtaz does not offer cash refunds or money-back guarantees.

 

We reserve the right to cancel any order due to stock unavailability, pricing errors, or

 payment authorization issues. Any applicable customs duties or taxes during delivery are

 the responsibility of the customer.